Your customers already told you what to fix, what to say, and what to sell. HeardFrom makes sure you hear it. Three types of intelligence from the data you already have. 10 minutes a week. Zero new hires.
Three outputs, one platform
Every Monday, a prioritised brief tells you what’s broken, what to fix first, and why — backed by cross-channel evidence. Read it in 10 minutes.
Priority 9/10
Cotton T-Shirt sizing — 47 reviews + 31 tickets
Priority 6/10
AU shipping gap — 12 tickets this week
Not summaries — the actual language. Purchase motivations, objections, recurring phrases, and ready-to-use messaging frameworks.
Top phrases
AI proposes product page changes, you approve with one click, it deploys, measures conversion, and keeps only what works.
What HeardFrom is not
Most tools give you a login, a bunch of charts, and leave you to figure out what matters. HeardFrom is the opposite.
Log into a dashboard daily
Read a 10-minute email on Monday
Configure reports and write queries
Insights arrive pre-written and prioritised
Set up A/B tests and monitor results
Approve experiments with one click
Hire an analyst to connect the dots
Cross-channel patterns detected automatically
The HeardFrom interface
Email (primary)
Weekly briefings land in your inbox.
Dashboard (optional)
For going deeper and copying marketing language.
Shopify (automatic)
Autoresearch deploys and reverts without you.
No new tool to learn. The product comes to you.
Your total effort
What you get
Prioritised insights with evidence citations and recommended actions.
Purchase motivations, objections, and ready-to-paste messaging frameworks.
Autonomous PDP experiments with approval workflow and auto-revert.
Gorgias + reviews + Shopify connected and analysed together.
If your first briefing doesn’t contain at least one insight you didn’t already know, cancel immediately. No questions. No hoops.
Pre-revenue stores
Need 50+ reviews for the AI to find patterns.
Brands not on Shopify
Purpose-built for the Shopify ecosystem.
Teams that want a BI tool
This is a briefing, not a query builder.
Brands that won’t act
If nobody reads the Monday email, skip it.
If that’s you, no hard feelings. If it’s not — you’re exactly who we built this for.
Early operators
“The Autoresearch caught a sizing issue, proposed a sizing guide, and conversion went up 8% in a week. I approved it with one click from my phone.”
“The Marketing Voice report is what I hand to our agency now. Actual customer phrases with frequency counts. No more guessing.”
“Monday Ops Briefing surfaced a return pattern on a SKU we thought was fine. 47 reviews mentioned the same thing. Returns dropped 30%.”
Who built this
Founder, HeardFrom
I’ve managed 40+ ecommerce brand accounts. The same pattern showed up everywhere: sizing complaints in Gorgias, 3-star reviews on Judge.me, return rates spiking in Shopify. Three tools. One problem. Zero showed the full picture.
So I built HeardFrom — the cross-channel CX analyst I kept wishing existed for every brand I worked with.
This isn’t a VC experiment. It’s a tool built by an operator, for operators.
— Saul
Start now
30 minutes to set up. First insight today. If the first briefing doesn’t tell you something new — cancel on the spot.