Your reviews, tickets, and returns say exactly what makes people leave. HeardFrom reads all of it, rewrites the one line on your best page that’s costing you carts, and tests it live for 14 days. If sales hold and complaints drop, it stays. If not, the old page comes back on its own.
The cost of waiting
All of this is already sitting in your reviews and tickets. Every week it goes unread, it costs you a number you can measure. Here’s one quiet week on a single product page.
47 buyers asked “does it run small?” Your size chart still says “true to size.”
~12 carts lost31 tickets this month about AU delivery. The page says nothing.
$3,400 at risk14 reviews call the fabric “thinner than expected.” The page says “heavyweight.”
Returns climbingNone of this is hidden. The only question is whether anyone is being paid to read it. That’s our job.
One app, one 90-day number
Here’s the whole loop. HeardFrom reads your reviews and your support inbox, finds the gap on your best-selling page, and rewrites that part in your customers’ own words. You approve it from the email or the dashboard. We write it to Shopify and watch for 14 days. If complaints fall and sales hold, it stays and we attribute the lift. If not, the old page returns on its own. You never touch code, and you walk away with a number you can put in front of anyone.
Fix My Top Product Page →Approve → write → test → keep or undo
Day 0
You approve a sizing note. It goes on the page.
Day 14
Fewer complaints. Sales steady. We keep it.
Quarter end
The lift shows up in your revenue report, attributed to the SKU.
Nothing goes live until you say yes. Nothing stays unless it works.
And it doesn’t stop at the page
Every Monday you get a short brief. It tells you what’s broken and what to fix first. Each one is backed by proof from your reviews and tickets.
Priority 9/10
Cotton T-Shirt sizing: 47 reviews + 31 tickets
Priority 6/10
AU shipping gap: 12 tickets this week
Stop writing ad copy from a hunch. We give you the exact words your buyers use, with counts and quotes. Paste them into your next ad.
Top phrases
The long view. Each quarter we map what your customers keep saying. These are the themes you miss in any single week.
Recurring themes · last 90 days
Your top product page loses buyers to questions it never answers. We find every gap and write the copy to fix it. Just paste it in.
Buyer questions your PDP doesn’t answer
Each week you get content ideas for your blog, TikTok, email, and more. Each one uses the real words your customers say. No more blank calendar.
This week’s angles
The same customer words, split by stage. The pains that start the search. The brands they compare. The doubts they have right before they buy.
Mapped to the funnel
What HeardFrom is not
Most tools hand you a login and a pile of charts, then leave you to work out what matters. HeardFrom does the opposite. One outcome, written and ranked, landing in your inbox. You act on it in ten minutes.
Not one more dashboard. A decision, and the proof it worked.
Log into a dashboard daily
Read a 10-minute email on Monday
Set up reports and write queries
Insights arrive written and ranked
Read every ticket and review yourself
We surface the patterns across your tools
Audit your top product page yourself
A gap analysis arrives within hours
The HeardFrom interface
Email (primary)
Your weekly briefings land in your inbox.
Dashboard (optional)
For going deeper and copying customer phrases.
Onboarding (automatic)
Your first gap analysis arrives with no setup.
Ask anything (chat)
Ask a follow-up on any report. Answers come back in your own customers' words.
No new tool to learn. The product comes to you.
Your total effort
What you get
Ranked insights with proof and the action to take.
Why people buy, what holds them back, and words you can paste.
A long view of the themes your buyers keep raising. Built from 90 days of data.
Buyer questions your top page misses, ranked and ready to fix.
We read all your tools as one. That means Shopify, Gorgias, your reviews, and your returns.
You also get weekly Content Ideas and Buyer Journey reports. And you can ask a follow-up on any report. All of it is included.
Smart brands keep app spend near 1% of revenue and cut anything without a number behind it. HeardFrom fits inside that budget as a rounding error, and it’s the one line that hands you a page it changed and the revenue it moved.
If your first briefing tells you nothing new, cancel right away. No questions. No hoops.
Pre-revenue stores
You need 50+ reviews for the AI to find patterns.
Brands not on Shopify
Built just for Shopify.
Teams that want a BI tool
This is a briefing, not a report builder.
Brands that won’t run the test
If nobody will approve the Monday change, the loop never closes.
If that’s you, no hard feelings. If it’s not, you’re exactly who we built this for.
Who built this
Founder, HeardFrom
I’ve run 40+ ecommerce brand accounts. The same thing showed up every time. Sizing complaints in Gorgias. Three-star reviews on Judge.me. Returns going up in Shopify. Three tools. One problem. None showed the full picture.
So I built HeardFrom. It is the customer analyst I always wished I had.
This is not a VC project. It is a tool built by an operator, for operators. For people who are done guessing, not for teams that want one more dashboard to ignore.
It is like reading your customers’ mind. Now it does something about it.
I built the app I’d want on my own stack. Something with a name next to it and a number behind it.
Saul
Start now
30 minutes to set up. Your first insight today. If the first briefing tells you nothing new, cancel on the spot.